Return Policy

  1. Returns by mail require issuance of a Return Merchandise Authorization (“RMA”) prior to the return shipment. To request an RMA, please contact our customer service department through our Contact Form.
  2. Returns by mail require issuance of an RMA within thirty (30) days from the date of delivery.
  3. Using the original shipping packaging when possible, securely pack the item(s) along with all included parts, paperwork, and accessories. If you are unable to use the original shipping packaging, then you may use any other similar shipping packaging for the return. All products must be returned in original condition, to ensure a full refund. Product returned with opened packaging or factory seal broken will be subject to examination of merchandise and refund credit will be issued based on product condition.
  4. As part of the RMA process, you will be issued a return shipping label via e-mail. Print the label, remove all other labels from the return package, attach the return label to the package and drop it off at the nearest United States Postal Service (“USPS”) carrier pickup location. No additional postage is required, if returned in the original packaging. Return shipments are charged our then-current standard shipping and handling rate (and associated tax, if applicable). The originating and return shipping and handling charges will be deducted from the return credit issued. If your order used a promotional shipping and handling rate, or if our shipping and handling rates have changed, then return shipping and handling rates may differ from the rates applicable to your original order. You may obtain an estimate of the shipping and handling charges by contacting Customer Service. Please note that surcharges for Canada and Hawaii may apply.
  5. Refunds for qualifying returns will be issued to the original form of payment minus credit card charges, processing charges, freight charges and a 20% re-stocking fee. Returns will be processed within 30 days of our receipt of the returned item(s).
  6. We recommend keeping the return tracking number for your return package. You may track your return shipment with the tracking number at The risk of loss and title for items shipped by you do not pass to us until we receive the items from the carrier.